This course enables students to learn about the methodologies used in business process management and related information technologies in support of process innovation. These techniques are learned through hands-on practice with SAP Business One (B1) software and simulation targeted to small and medium size enterprises. Prerequisite(s): COMMERCE 2KA3 (or 2QB3) and registration in any Commerce; or Engineering and Management program. (B.Com. students -see Note 6 above.)