This course focuses on the role of leadership in quality management in health care organizations. Theories, concepts and best practices are utilized to examine issues in the health care work environments. Concepts studied include patient safety, safety culture, benchmarks and scorecards, program evaluation and risk/utilization management. Offered in a distance or tutorial format. Three hours (lecture/seminar); one term Prerequisite(s): Registered Nurse or health care professional and permission of the instructor Antirequisite(s): HTH SCI 4HH3
