This course focuses on the role of leadership in quality management in health care organizations. Theories, concepts and best practices are utilized to examine issues in the health care work environments. Concepts include patient safety, safety culture, benchmarks and scorecards, program evaluation and risk/utilization management. Three hours (lecture/seminar); one term Prerequisite(s): Registered Nurse and permission of the instructor Antirequisite(s): NURSING 4HH3
